When you send these emails from PEX, what shows up as the sender's email address? Will I get a new one from PEX or can I use the one we have? Can parents reply to the emails?

Hi Andrea,

I'll forward your question to our customer support folks and get back to you,

Rose C.
Community Manager

Andrea, I have information for you:

Our customer service folks tell me that:

When you send an email, the email that shows up as "sender'' is the one associated with the PEX account.

So, if they are sending a PEX email from their home address that is what is seen.

Also, parents can respond to these emails

Hope that helps,
Rose C.

Hello again, Andrea,

I just received another layer of information on PEX and I'm hoping this helps clarify my previous answer. One way to think about PEX is it has 3 different levels:

1-PEX Administrator: A school administrator sets up the PEX account with an email of his/her choice. This person can send out emails from that email address to all the PEX members.

2-PEX Editors/Senders. The administrator can designate people as editors/senders within the PEX account. These folks (likely committee chairs as so forth) can also set up PEX email accounts with an email address of their choice. They can create and send emails to the members.

3-PEX Members. The administrator also designates who the members will be. The members receive emails from both the administrator and those designated as editors/senders. Members can respond back to the original senders of emails, but they can't message amongst themselves.

So, going back to your original question. When you send an email from a PEX account, what shows up as the "sender's email account'' is the email you selected as a PEX sender. As you set up your PEX account, you choose what email you will use as a PEX participant. Parents can reply to the sender's emails.

Hope that helps!

Have a great weekend,
Rose C.