We've all had to deal with the difficult volunteer. You know her -- she's the one you secretly hope will miss your next meeting or not sign up for your next event. She takes extra energy and can even turn other parents away from your group.

But you do have to deal with this person. And for real success, you need to deal with her effectively and get her working positively. It's one of the key skills of an effective PTO or PTA leader. That's why I love this new video discussion from PTO Today editors Rose Cafasso and Craig Bystrynski: 6 Tips for Talking to Difficult People. I think you'll enjoy it.

We also have a popular article on a similar topic: How To Deal With Difficult People.

Good luck!